Dedicated agents, recruited against your profile and trained on your product, working inside your CRM, not a shared queue reading a script. Live in 15 working days.
Taking new clients for September · Reply within one business day
Dedicated pods, not a shared floor. Your agents answer only your queue, learn only your product, and report to a team lead who knows your account.
Voice, live chat and email on your queue — first response handled, escalations routed by your rules.
Agents who qualify against your criteria and book meetings that actually hold — not dial-and-hope.
The work that quietly eats your team's week — done offline, overnight, ready by the time you log in.
Building your own floor instead? We'll help you stand it up — the same playbook we run internally.
Plenty of clients start with agents and later hand us the front end too. When the same team runs your site, your search visibility and your support desk, the agent answering knows exactly which campaign the caller came from.
Shared floors. Agents who churn every eight weeks. Scripts read off a screen by someone who has never used the product. We built the opposite of that.
Your agents work your queue only. They aren't split across four accounts and switching context between calls.
Two weeks of product training and scored mock calls before an agent touches a live customer. No cold-reading from a script.
If an agent isn't working out, we replace them and don't bill you for the replacement's training. You don't have to justify the call.
UTC+5 gives a full shared working day with the UK and Europe, and covers US afternoons on the evening shift.
Most clients begin with two or three seats. Add more when the numbers justify it, not because a contract locked you in.
Agents work inside your CRM and helpdesk under your access controls. We don't warehouse your customer records.
From signed scope to agents taking live calls. Same sequence for a two-seat pod or twenty.
Twenty minutes on volumes, hours and tooling. You leave with a written scope and a fixed rate, not a proposal deck.
We interview against your agent profile and shortlist. You approve every hire before they join your pod.
Agents learn your product, tone and tooling, then run scored mock calls until they pass.
Agents shadow your team before taking real volume. QA scoring and reporting from week one.
Offshore engagements don't fail on price. They fail on a data-security review nobody prepared for. Here's our posture in writing, before you ask.
We'll send the full security pack — floor policy, DPA template, sample agent NDA and access-control summary — before you commit to anything.
Request the security pack →A trained pod is typically live within 15 working days of a signed scope — five days to recruit against your profile, seven to train on your product and tooling, three to shadow before taking live volume. Rush timelines are possible where you can supply existing training material.
Two seats. Below that we can't guarantee cover for sickness or leave, and a single agent with no backup is a fragile arrangement for both sides. Most clients start at two or three and scale from there.
In your systems. Agents work inside your CRM and helpdesk under access you provision and can revoke instantly. Captone does not warehouse your customer records, and our operations floor runs clean-desk with no removable media.
Pakistan Standard Time is UTC+5. That's a full overlapping working day with the UK and Europe, and covers US morning volume on a late shift. Round-the-clock coverage runs across three shifts, quoted per seat per shift on the scoping call.
We replace them at our cost, and the replacement's training period isn't billed to you. Your feedback drives that call — you don't have to justify it to us.
Yes — it's the most common setup. Your in-house team keeps complex and high-value cases; our pod absorbs tier 1 volume, after-hours cover and overflow at peak. Escalation rules are yours to define.
Twenty minutes on volumes, hours and tooling. You'll leave with a written scope and a fixed rate, or an honest answer that we're not the right fit.
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